Frequently Asked Questions


General

Are your books sustainable?
Yes! We use sustainable materials wherever possible to ensure we are doing our bit to look after the planet.

Where are your products made?
We print and manufacture all of our books ourselves in the United Kingdom – yeah, you heard that right! We want to keep it local, and although this means a slightly higher price than some of the imported products out there, we can assure you they are made from the best of the best materials.

Do I need an account to place an order?
No – you can place an order as a guest or an account holder. Signing up for an account allows you to keep track of your previous orders, save your billing details for quick orders in the future, and managing your product subscriptions. We will never share your data.

Can I buy your books from anywhere else?
Yes – we stock our dot grid notebooks on Amazon UK.

How do I get in touch with Dotgrid.co?
You can email us using our contact form, or alternatively contact us directly on hello [at] dotgrid.co.

Custom Covers

Can I personalise the front cover of my Dotgrid.co books?
Yes! We offer custom notebooks and notepads in our Custom Notebooks.

Can I get a discount for ordering multiple custom covers?
Absolutely! We offer discounted pricing for individuals and companies who want to order multiple custom covers. If you want to chat about a bespoke order, please get in touch.

Can all of your products be customised?
Yes! We are able to do lots of different things with our products. If you want a different size, a different colour spiral, or printed inner pages, we can do it. Learn more about our bespoke books.

Shipping & Delivery

How do I track my order?
If your order can be tracked, you will receive a tracking code in your despatch notification email. Unfortunately, not all of our deliveries can be tracked – this depends on whether we shipped your order via Royal Mail, MyHermes or another courier. If your order has been shipped, and you are concerned that it is taking too long to arrive, please don’t hesitate to get in touch and we’ll look into this for you.

Do you ship worldwide?
Yes! We ship our products worldwide. All orders over £75 outside of the UK are completely free to ship. The cost of shipping for orders below £75 varies depending on where you live. Shipping zones are split between UK, Europe and Rest of World. To find out how much shipping costs, please add the products you’d like to order to your cart and use the shipping calculator. Unfortunately due to many orders going missing to certain countries, we have stopped shipping to some countries in Eastern Europe, Africa and Asia using the Royal Mail. If your country is not listed, please get in touch for a tailored courier quote.

Is UK shipping free?
If you live in the UK and you spend over £25, your order will be shipped for free with Royal Mail or MyHermes.

Do you offer next day delivery?
We do not currently guarantee next day delivery. Please get in touch if you need your order asap. We do stock our dot grid notebooks on Amazon UK which offers same day (if available in your area) and next day delivery options if you're a Prime member. 

Where are your books dispatched from?
All products purchased on Dotgrid.co are shipped directly from our warehouse: 7 Cam Square, Wilbury Way, Hitchin, Hertfordshire, SG4 0TZ.


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