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Frequently Asked Questions

Do I need an account to place an order?
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No – you can place an order as a guest.

Does Dotgrid offer customised notebooks?
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Yes! Please contact us and we'll get back to you as soon as possible. If you already know what you'd like, please be as detailed as possible so that we can put a quote together for you quickly.

Do you ship worldwide?
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Yes, we do ship worldwide. However, not all countries are selectable during checkout. This is because shipping varies drastically depending on not just country, but cities, too. If you do not see your country on the list, please get in touch with a list of items you'd like to order and your full address and we'd be happier to get an exact courier quote together for you.

How much does shipping cost?
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This varies based on the size and weight of your parcel, as well as your location. Please see our Shipping page for more details.

Do you offer free shipping?
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Yes, but only in the United Kingdom. Shipping is free when you spend £75 or more.

How do I track my order?
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Your order can only be tracked if you selected a trackable service during checkout. If you did, and you have not received your tracking number, please get in touch with us and we will be happy to provide it.

Where are your products shipped from?
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All of our products are picked, packed and shipped by us from our little unit in Hertfordshire, United Kingdom.