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Frequently Asked Questions

General

Are your books sustainable?
Yes! We use sustainable materials wherever possible to ensure we are doing our bit to look after the planet.

Where are your products made?
We print and manufacture all of our notebooks in the UK.

Do I need an account to place an order?
No – you can place an order as a guest.

Can I buy your books from anywhere else?
Not yet, but we are working on it. 

How do I get in touch with Dotgrid.co?
You can email us using our contact form, or alternatively contact us directly on hello [at] dotgrid.co.

Custom & Bespoke Notebooks

Can I personalise the front cover of my Dotgrid.co notebooks?
Yes! We offer custom notebooks. Please email hello [at] dotgrid.co.

Can I get a discount for ordering multiple custom covers?
Absolutely! We offer discounted pricing for individuals and companies who want to order custom covers. If you want to chat about a bespoke order, please get in touch.

Can you do something bespoke for my company?
Yes! There are lots of things we can do, from custom covers to sizes, printed inner pages and special finishes such as Spot UV. Please get in touch for a quote.

Shipping & Delivery

Do you ship worldwide?
We do ship worldwide, with some restrictions. Please see a full list of countries here. If you do not see your country, it does not mean we will not ship there – we just want to ensure we are not under or over charging! Please get in touch with us, and let us know which products you'd like to order and your shipping address. We will be in touch with an accurate shipping quote.

How much does shipping cost?
Shipping varies depending on how much you spend, as well as your destination and which courier we use. Your shipping cost will be calculated once you enter your address during checkout. You can also check the prices here.

Do you offer free shipping?
Yes! Both domestic and international shipping is free when you spend £100+.

How do I track my order?
If your order can be tracked, you will receive a tracking code by email. Unfortunately, not all of our deliveries can be tracked – this depends on whether we shipped your order via Royal Mail, MyHermes or another courier. If your order has been shipped, and you are concerned that it is taking too long to arrive, please don’t hesitate to get in touch and we’ll look into this for you.

Where are your books dispatched from?
All products purchased on Dotgrid.co are shipped directly from our UK based warehouse: 7 Cam Square, Wilbury Way, Hitchin, Hertfordshire, SG4 0TZ, United Kingdom.